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Home: Table of Contents
Table of Contents
Facilitating the Project Lifecycle: Skills & Tools to Accelerate Progress
for Project Managers, Facilitators and Six Sigma Project Teams
Jan Means and Tammy Adams
Title Page
Dedication
List of Tables, Figures, and Exhibits
Acknowledgments
Introduction: How to Use this Book
PART I – THE POWER OF THE PARTNERSHIP: PROJECTS AND FACILITATION
Section 1: The Commitment to Perform
Chapter 1: Old Dogs and New Tricks
Chapter 2: Facilitation within the Project Lifecycle
Section 2: The Ability to Perform
Chapter 3: Who’s on First?
Chapter 4: What Effective Facilitation Is and Is Not
PART II – THE PARTNERSHIP IN PRACTICE: MAKING FACILITATED WORK SESSIONS
WORK
Section 3: Work Session Basics
Chapter 5: Making Work Sessions Work
Chapter 6: The Work Session Tightrope
Chapter 7: Preparing for the Work Session
Chapter 8: Conducting the Work Session
Chapter 9: Wrapping Up the Work Session
Section 4: Facilitating the Deliverable
Chapter 10: Establishing the Project Charter
Chapter 11: Analyzing and Designing Business Processes
Chapter 12: Defining Business Requirements
Chapter 13: Assessing Risks
Chapter 14: Convening Work-In-Progress Reviews
PART III - THE TECHNIQUES
Section 5: General Facilitation Techniques: Engaging the Group
Chapter 15: It’s All About Communication
Chapter 16: Flipcharting
Chapter 17: Brainstorming
Chapter 18: Facilitated Dialogue
Chapter 19: Nominal Group & Affinity Analysis
Chapter 20: Prioritization Techniques
Chapter 21: Break-out Groups
Chapter 22: Staying On Track – Agendas, Action Items and Other
Focusing Techniques
Section 6: Specialized Facilitation Techniques: Building the Deliverables
Chapter 23: Creating a Purpose Statement
Chapter 24: Defining Objectives and Targets
Chapter 25: Scope Framing
Chapter 26: Guiding Factors – Assumptions, Constraints, Dependencies & Touch Points
Chapter 27: Discovering Impacts
Chapter 28: Risk Analysis Matrices
Chapter 29: Process Decomposition
Chapter 30: Process Mapping
Chapter 31: Process Detail Table
Chapter 32: Context Diagramming
Chapter 33: Requirements Table
Chapter 34: Developing a Timeline
PART IV - APPENDICES: REFERENCES AND RESOURCES
Appendix A: Tools / Techniques Cross-reference Tables
Appendix B: Recommended Books and Journals
Appendix C: Recommended Web Sites
Appendix D: Recommended Organizations
CD: Templates / Checklists
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